How Can We Help You?

Send the photos to our WhatsApp group and our team will add them to your Google Business Profile for you. If you also want to include a caption or post, just let us know in the message.

Go to Reporting in the left menu. The Attribution Report shows where your leads come from. For Google Ads or Facebook Ads performance, check the respective tabs. You can filter by date range to see trends.

Go to Reputation in the left menu. You'll see all your reviews listed. Click on a review to expand it, then type your response and click Reply. Tip: always respond within 24 hours — it improves your local SEO.

Go to Conversations, search for the contact, select the channel (SMS, Email, or WhatsApp) at the bottom, type your message, and hit Send. You can also use templates for faster replies.

Go to Contacts → Import (top right). Upload a CSV file with columns for Name, Email, Phone, etc. Map the columns to the correct fields and click Import. Tags can also be added during import.

Automations are set up by our team. Send a message to our WhatsApp group explaining what you want to automate (e.g., follow-up for new leads), when it should trigger, and what actions it should take. Our team will build and activate it for you.

Go to Calendars → + Create Calendar. Choose the type (Simple, Round Robin, etc.), set your available days/hours, configure buffer time between appointments, customize the booking form, and Save. Share the link with clients.

Go to Reputation → Requests → Send Request. Select the contacts, customize the SMS or Email message, and Send. Better yet: create an automation triggered by "Appointment Completed" to send review requests automatically.

Website edits are handled by our team. Send a message to our WhatsApp group with what you want to change (text, images, layout) and screenshots if possible. Our team will make the changes and let you know when it's live.

Go to Reporting → Attribution Report. This shows every lead source — Google Ads, Facebook, organic, direct, referral. Filter by date range to understand which channels perform best and optimize your budget accordingly.

Go to Marketing → Social Planner → + New Post. Write your caption, add images or video, select the accounts (Facebook, Instagram, Google, LinkedIn, TikTok), choose a date and time, then click Schedule.

Go to Payments → Invoices → + New Invoice. Add the client, line items, amounts, and due date. Click Send — the client receives it via email with a payment link. Make sure your Stripe account is connected in Settings → Payments.

Go to Contacts, use the checkboxes to select multiple contacts (or use Select All), click Actions at the top, then Add Tag. Type the tag name and confirm. This is great for segmenting campaigns.

Go to Contacts → Smart Lists → + Create Smart List. Set your filter conditions — by tag, pipeline stage, date range, custom field, etc. Save it. Smart Lists update automatically as contacts match your criteria.

All Galaxy IT clients have access to Galaxy Assist (AI support) 24/7. Pro and Complete plan clients can also schedule 1-on-1 calls with our team for personalized help. Check your plan or contact us if you're unsure.